Q: Can I just have an office visit without becoming a member?

A:  Yes, you would enroll in the Pay-As-You-Go Plan. If circumstances change in the future and you wish to upgrade to the VIP Plan, no problem! We will help you! And there are no annoying “change fees.”

Q: Are there any long-term contracts or commitments? What if I decide to cancel?

A:  No, there are NO LONG-TERM CONTRACTS OR COMMITMENTS. You can cancel at any time, for any reason, and there are no cancellation fees. If you wish to cancel your membership, just send us a message through the secure patient portal regarding canceling your membership. Your membership will terminate at the end of your current term, after which you will no longer be charged your monthly membership fee. It’s that simple!

Q: If I cancel my membership, can I rejoin T2 Health at a future date?

A:  Patients are always welcome to rejoin our family. At T2 Health’ discretion, there may be a Re-enrollment fee of $250. This is determined on a case-by-case basis. Because we limit the number of patients in the practice, we cannot guarantee there will be an opening if you wish to re-join at a later date.

Q: Can I add family members to my billing account?

A:  Yes, absolutely! Spouses, partners, and dependent children ages 16 to 25 can be added or removed from your billing account at any time. Each patient will have his or her individual medical record and patient portal account. Family members will receive 10% off for their selected monthly membership fee.

Q: Can I switch plans? Are there any change fees?

A:  Yes, absolutely! You can switch membership plans at any time without any extra change fees! If you are moving up a plan level, you will only be charged a pro-rated fee for the difference in cost of the plans. If you are moving down a plan level, we will issue a credit to your card on file equal to the pro-rated difference in the costs of the plans.

Q: Can I get a discount on my monthly fee if I don't use all of the services or seek care infrequently?

A:  No. Like a health club membership, services are at your disposal whenever you need them, even at times that you cannot predict.

Q: What isn't included in my membership?

A:  Please see the Membership Agreement for official list of which services are included and excluded from your plan. If you have any questions about what is and what is not included in your membership, please call us and we would be happy to answer all your questions, at no charge of course.

Q: Is my membership fee tax deductible?

A:  Unfortunately, no. Your monthly membership fee is not yet defined as a “medical expense” in most states and, as such, is not deductible. However, the American Academy of Private Physicians is lobbying hard to win rightful deductibility for these expenses. In the meanwhile, consult your tax consultant to clarify tax consequences in your particular circumstances.

Q: As a member of T2 Health, do I still need health insurance?

A:  We think yes, but it is not a requirement to become a member of  T2 Health. Direct Care is not an insurance plan nor a substitute for health insurance. We recommend patients continue to carry a major medical plan for specialist care, hospitalizations, and other expensive, unanticipated health costs. You should consult your insurance agent or provider to help you find a plan that works best with Direct Care and that will meet your specific needs.

Q: If I have Medicare, can I still join T2 Health?

A:  Yes, however your monthly membership fee and other fees CANNOT be submitted to Medicare for reimbursement. This is part of the Membership Agreement for Medicare patients. Due to current federal laws (work is currently in progress to change this law), medications, labs, and diagnostic imaging cannot be submitted to Medicare.

EVERY JOURNEY STARTS WITH ONE STEP

TAKE YOUR FIRST STEP TODAY

We invite you to schedule a free, no obligation “Discovery Meeting” to meet our doctors, or Personal Physicians as we like to say. In this meeting they will discuss your health goals, treatment options, and answer any of your questions.

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